The new operating model (nBM) for the cooperative banks is a far-reaching strategic and operational realignment of banking operations - initiated by the Genossenschaftliche FinanzGruppe (GFG), with the aim of establishing a sustainable, efficient and standardized model for retail banking by 2030.
A far-reaching initiative that aims to achieve a comprehensive Standardization, Automation and Flexible division of labor is the goal. This standardization encompasses processes, products and technologies to create an efficient and future-proof banking infrastructure that meets the requirements of the digital era. The paradigm shift brought about by nBM is crucial for banks that want to remain competitive and reduce costs at the same time.
It was developed to help cooperative banks meet the challenges of digitalization, changing customer behaviour and increasing competition.
Important features of the new model
Standardized products and processes are the basis for the implementation of nBM. This standardization facilitates automation and enables the introduction of omni-channel, paperless processes that offer an improved user experience for both banks and customers.
Advantages for banks
✅ Cost benefits through the reduction of manual activities and the automation of processes.
✅ Greater customer focus: By relieving employees of administrative tasks, they can invest more time in customer contact, which increases customer satisfaction.
✅ Faster time to market and lower demand for IT specialists.
✅ An optimized bank structure that primarily encompasses the sales, production and controlling areas. This leads to a clear focus on the core business and an improvement in internal processes.
Our services:
✅ An important foundation of the new operating model is the digital quota of customers. Would you like 75? Then get in touch with us.
✅ Employees aren't following suit? We can help.
✅ The release plan can no longer be implemented. We will find a solution.
